01
Real-time transcription
Sub-second speaker-diarised transcripts with 98%+ accuracy across noisy phone lines and accents.
Neurixa · Voice AI
Every call, understood in real time.
Voice AI is Neurixa's conversational intelligence layer — sub-second transcription, sentiment, intent, action extraction and CRM auto-logging across every voice channel.
Powering call centres and sales teams across 12 languages
Voice AI · Live Dashboard
Live call · agent-14
"Booking a return for order #4821"
REC · 02:14
Sentiment
Positive
Intent
Return req.
Language
EN-US
Auto-extracted actions
✓Create return label · Ship #4821
✓Notify warehouse · Priority Q4-2
✓Log ticket · CRM · resolved
98.2%
transcription accuracy
0.3s
post-call summary time
12+
languages supported
24/7
listening · SOC 2-ready
● Capabilities
Every capability
an enterprise expects.
02
Sentiment & intent
Detect frustration, buying signals, churn risk and intent — turn-by-turn — with confidence scores.
03
Action extraction
Auto-extracts follow-up tasks, promised commitments and next-step actions into your CRM.
04
Multi-language
12+ languages incl. English, Spanish, Hindi, French, German, Portuguese, Arabic, Japanese.
05
Agent coaching
Live whisper coaching for agents · real-time objection handling · post-call scorecards.
06
Call analytics
Talk-listen ratios, topic frequency, competitor mentions, CSAT trends across cohorts and agents.
07
Any channel
Twilio, Zoom, Google Meet, WebRTC, on-prem PBX, contact-centre stacks — one integration surface.
08
Redaction on the wire
PII, PCI and PHI redacted in-flight. GDPR + HIPAA-ready. On-prem deployment available.
09
Wire into WingerX
Feed conversation intel directly into WingerX AI Sales and AI Support Employees.
● How it works
From setup to autonomous —
in 4 steps.
01
Plug your voice stack in
Point Voice AI at Twilio, Zoom, Meet, or your on-prem PBX. Real-time streaming starts within minutes.
02
Configure playbooks
Choose intents, sentiment thresholds, redaction rules and coaching prompts. No code required.
03
Route to systems
Pipe transcripts, actions and scorecards into your CRM, ticketing, LMS or WingerX Employees.
04
Coach, analyse, improve
Weekly cohort analytics show what's working. Voice AI learns your winning patterns and shares them across the team.
● Case studies
Real customers.
Real outcomes.
HS
Helios Support Cloud
SaaS customer support · 12M calls / yr
Cut average handle time by 41% and increased CSAT by 18 points — without adding headcount.
Challenge
Helios' 400-agent support team was drowning in post-call summarisation and CRM logging. Average call took 8.2 minutes; a further 3 minutes was spent typing notes. Coaching feedback lagged the actual call by a week.
Solution
Deployed Voice AI across all Twilio channels. Every call gets a real-time transcript, sentiment stream, action list and CRM update — with live whisper coaching for junior agents.
“Voice AI eliminated our biggest bottleneck: agents typing notes. Now they spend the whole call actually helping customers. CSAT jumped 18 points in a single quarter.”
Results after 90 days
−41%
average handle time
+18 pt
CSAT (from 72 → 90)
3.1 min
saved per call · logging
$4.2M
annualised productivity
SB
Sunbrige Motors
Automotive retail · 62 dealerships
Detected buying signals in inbound sales calls that converted at 3.4× the baseline.
Challenge
Sunbrige's inbound sales calls were routed to whichever dealership picked up first. High-intent buyers were treated identically to comparison-shoppers, and 60% of calls had no CRM record.
Solution
Voice AI now scores every inbound call on intent + urgency, auto-routes hot leads to top closers, and creates a full CRM record within 30 seconds of the call ending.
“We used to fly blind on inbound. Now every call is scored, routed and logged — and our best closers get the best leads. It's not fair to the competition anymore.”
Results after 90 days
3.4×
conversion on hot-scored calls
100%
CRM logging (from 40%)
−28%
customer response time
+$8.4M
attributed revenue · 6-mo
● Frequently asked
Voice AI · Questions answered.
Which telephony platforms does Voice AI support?+
Twilio, Zoom Phone, Google Meet, Microsoft Teams, WebRTC, Genesys, NICE, Five9, Amazon Connect, and on-prem PBX via SIPREC. Custom stacks integrate in 1–3 weeks.
How does Voice AI handle PII / PCI / HIPAA?+
PII, PCI card numbers and PHI are redacted in-flight before storage. Voice AI is GDPR-compliant, HIPAA-ready via BAA, and can be deployed on-prem for regulated industries.
How accurate is the transcription?+
98.2% median word accuracy across production customers. Voice AI is fine-tuned per customer's vocabulary (product names, acronyms) for another 1–2 pt lift.
Can Voice AI coach agents live?+
Yes. Whisper prompts for objection handling, product info and next-step suggestions appear in the agent's coaching pane in under 500ms.
Does Voice AI work with WingerX?+
Deeply. Voice AI feeds real-time conversation intel into WingerX AI Sales and AI Customer Support Employees — closing the loop from call to CRM to follow-up.
What languages are supported?+
English, Spanish, Hindi, French, German, Portuguese, Arabic, Japanese, Mandarin, Italian, Dutch, Korean. Additional languages available on request.
● Pairs well with
Wire Voice AI into the
Neurixa stack.
AI Employees
WingerX
Turn conversation intel into automated follow-ups with AI Sales and AI Support Employees.
Learn moreReal-Time Data
PRISM
Stream call metadata and transcripts to your data warehouse in real time.
Learn moreAutonomous QA
AutoTest AI
Continuously test the reliability of the systems your voice stack depends on.
Learn more