Privacy Policy

1. Information We Collect

We collect information in the following ways:

• Information you provide directly — such as your full name, work email address, company name, area of interest, and message content when you submit our contact or demo-request form, or when you email us directly.
• Usage and device information — collected automatically via cookies and analytics tools, including IP address, browser type, device type, pages visited, referral source, and approximate location (city/country level).
• Communications — records of correspondence if you contact us for support, sales, or partnership inquiries.
• We do not knowingly collect payment card details, government identity numbers, or other sensitive personal data through this website.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries, schedule demos, and provide requested product information.
• Operate, maintain, and improve our website and product experience.
• Send product updates, marketing communications, and service announcements — you may opt out at any time.
• Analyze site traffic and usage patterns to improve performance and content relevance.
• Detect, prevent, and address fraud, security incidents, or technical issues.
• Comply with applicable legal, regulatory, and contractual obligations.

3. Cookies & Tracking Technologies

We use cookies and similar technologies (including via Vercel Analytics and Google Analytics) to understand how visitors use our site and to improve performance. These may include strictly necessary cookies, analytics cookies, and preference cookies (such as remembering your light/dark theme choice).

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the site.

4. Third-Party Service Providers

We share information with a limited number of trusted service providers who process data on our behalf, strictly to deliver and improve our services:

• Vercel — website hosting, edge infrastructure, and Vercel Analytics.
• Google Analytics — aggregate website usage analytics.
• Web3Forms — secure processing and delivery of contact and demo-request form submissions to our team.
• These providers are contractually and technically restricted from using your data for any purpose other than providing services to Neurixa.

5. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may disclose information only where necessary: to comply with a legal obligation, court order, or governmental request; to enforce our Terms of Service; to protect the rights, property, or safety of Neurixa, our users, or the public; or in connection with a merger, acquisition, or sale of assets, subject to equivalent confidentiality protections.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law. Contact and demo-request submissions are typically retained for the duration of the business relationship plus a reasonable period thereafter for record-keeping, after which they are securely deleted or anonymized.

7. Data Security

We apply industry-standard technical and organizational safeguards — including encryption in transit, access controls, and SOC 2-ready operational practices — to protect information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Subject to applicable law, including the DPDP Act, 2023 and (where applicable) the GDPR, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request erasure of your personal information, subject to legal retention requirements.
• Withdraw consent to marketing communications at any time.
• Raise a grievance with our Grievance Officer (details below) or with the competent data protection authority.

9. Children's Privacy

Our website and products are intended for business use by adults and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

10. International Data Transfers

As our infrastructure providers operate globally, your information may be processed on servers located outside India. Where this occurs, we require our service providers to maintain security and confidentiality standards consistent with this Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Effective date" above indicates when this Policy was last revised. Material changes will be reflected on this page.

12. Contact Us & Grievance Officer

For questions about this Privacy Policy, or to exercise your rights, please contact us at [email protected] or +91 8460 633 937.

Neurixa Solutions Private Limited (CIN: U62013GJ2026PTC176375) is registered in Vadodara, Gujarat, India. As required under the Information Technology Act, 2000, grievances relating to this Policy may be addressed in writing to the same contact details, and will be acknowledged within a reasonable time in accordance with applicable law.